Processes are the foundation of what you do

Understanding processes is what we do.

About our process management approach.

It's amazing to think two people could work next to each other doing the same job for two years and still do things in a completely different way, but it happens.

It does not have to be that way, we use our expertise to discover, model, analyse, measure, improve and automate your business processes. You don't have to have to be a member of the BSI to have a quality management system(QMS) we can still make your processes effective and efficient in an ever-changing business environment.

We will work with you to bring your process documentation and management up to scratch, if you need us to we can help support you moving forward to ensure you always have first class process management. 

Get in touch with us on 0330 043 4316

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Define the outcome of the process, engage the stakeholders and align existing processes and procedures


Drive collaboration on "as-is" & "to-be" processes across all people and teams, ensuring stakeholder engagement and buy-in


Identification of existing processes that fall within vision criteria, design of "to-be" processes including variable planning


Implementation of processes across the business in a structure and orginised deployment


Performance is measured and bottlenecks identified and reported


Re engineer processes to maximise cost savings and process flow

Stakeholder buy-in.

It can't be underestimated just how key backing process change and implementation is, it has to be seen to be backed by not only stakeholders but senior management.

In fact it is our first port of call with every client, meeting with the senior management to drive the point home, most process transformations will fail without their buy-in.

Process design & documentation.

A process can only be as good as its design, knowing all the stages, documents and interactions a process has is key.

Our technical expertise is key in performing background research to develop the optimum design/re-design or to document your processes from scratch.

Having your processes available to your employees will help to ensure everyone is pushing in the same direction at the same time, increasing productivity and decreasing errors. 


HJB Solutions believe that bringing departments and staff together is key to designing quality processes. Change management plays such a big part in process change and it's important people feel a part of it.

People also provide an insight into why processes don't/can't work and often find some quite ingenious shortcuts, which should not be ignored out of hand.