Do you know your processes

Processes, don’t forget them.

People often analyse every shred of data available to gain deeper and deeper insights into how their businesses are performing. Management accounts, sales reports, marketing analysis and KPI’s, alongside every other report that could possibly be created.

The hours that are spent by employees creating and managing reports on a yearly basis is staggering (I know because once upon a time I was that person). I use the word staggering not because spending that much time on reporting is wrong, nor is it a waste of time.

I use that word because so many recipients of these wonderfully turned out reports fail to realise the time and effort it takes to create and maintain them.

Companies often employee and pay a report writer/s to interpret data and report it, managers to view it and act on it and directors to drive a company forward based upon the output.

All of this data exists because of processes, but what surprises me is that many companies pay so much attention to the output of processes, but yet so little to the process maintenance.…